Digital Goa, Aug 18 – Consumers have the right to a minimum standard of service for supply of electricity and if a Distribution Company resorts to willful load shedding then consumers can claim compensation, states a public notice issued by the Ministry of Power, Government of India. Electricity (Rights of Consumer) Rules, 2020 mandates that there shall be no gratuitous or willful load shedding by Electricity Distribution Companies. “Under these Rules, 24×7* power supply is a right of the consumers and if a Distribution Company resort to willful load shedding then consumers have the right to claim compensation from the Distribution Company”, states the notice.
For more information Goan consumers have been asked to visit the concerned DISCOM website: https://www.goaelectricity.gov.in
PDF of Rules https://powermin.gov.in/sites/default/files/uploads/Consumers_Rules_2020.pdf
